Fambulcare helps older Australians access the new Support at Home program — the reformed aged care service that replaced Home Care Packages on 1 November 2025. While we are working towards full registration, we support and broker the right services for you — so you can live comfortably and independently at home.
Support at Home is Australia's reformed aged care program, effective from 1 November 2025. It replaced the Home Care Packages Program and Short-Term Restorative Care Programme.
The program provides government-funded, coordinated care and services to help older Australians remain living independently at home. It's designed to be more flexible, person-centred, and responsive to individual needs.
The Commonwealth Home Support Program (CHSP) will transition to Support at Home no earlier than 1 July 2027.
Your Support at Home funding can be used to access a wide range of in-home services. Fambulcare helps you connect with the right registered providers to deliver these supports.
Assistance with bathing, grooming, dressing, and personal hygiene — delivered with dignity and sensitivity.
Help with cleaning, laundry, vacuuming, and keeping your home safe and comfortable.
Planning and preparing nutritious meals that suit your dietary needs and cultural preferences.
Grocery shopping, pharmacy runs, and other essential errands to keep your household running smoothly.
Safe and reliable transport to medical appointments, community activities, and social outings.
Companionship, accompanying you to activities, and helping you stay connected to your community.
Reminders and assistance to ensure you take the right medications at the right time.
Minor home repairs, garden maintenance, and safety modifications to help you live independently.
Short-term relief for family and informal carers, giving them a well-deserved break.
Getting started with Support at Home is straightforward. Here's what to expect.
Call My Aged Care on 1800 200 422 or visit myagedcare.gov.au to register and request an aged care assessment.
An assessor will visit you at home to determine your care needs. The new Single Assessment System (from 1 July 2024) simplifies this process.
Once approved, you'll receive confirmation of your eligibility for Support at Home and be placed on the national queue.
When your support becomes available, Fambulcare can help you connect with a suitable registered provider and broker the right supports on your behalf. We'll work with you to build a personalised care plan.
If you were receiving Home Care Packages services before 1 November 2025, your care has automatically transitioned to the new Support at Home program. Your provider will have guided you through this transition.
If you have questions about your transition or need support navigating the new system, Fambulcare is here to help. Contact us today.
Common questions about the new Support at Home program in Australia.
Whether you're just starting your aged care journey or looking for help navigating the new Support at Home program, Fambulcare is here to guide you every step of the way. Contact us today for a friendly, no-obligation chat.